Refund Policy

Biguests is offered through recurring subscription plans, billed in advance on a monthly or annual basis depending on the plan you select. By subscribing, you authorize recurring charges to your chosen payment method until you cancel your subscription.

You may cancel your subscription at any time through your account settings. When you cancel:

• Your subscription will remain active until the end of your current billing period.
• You will not be charged for subsequent billing periods.
• No partial refunds are provided for unused time within a billing period, except as described below.

Because Biguests provides immediate access to digital tools and services upon subscription, payments are generally non-refundable. However, we may consider refunds on a case-by-case basis in the following situations:

• Billing errors: If you were charged in error (for example, duplicate charges or incorrect amounts), contact us and we will investigate and correct the issue, including issuing a refund where appropriate.
• Service unavailability: If the Service was unavailable for an extended period due to issues on our end, we may issue a partial credit or refund at our discretion.
• First-time subscribers: If you are a first-time subscriber and request a cancellation within 7 days of your initial purchase, you may request a full refund of that initial payment, provided your usage has been reasonable and consistent with evaluating the Service.

If your account is automatically upgraded to a higher subscription tier due to exceeding your current plan's limits, the new tier's pricing will apply starting from your next billing cycle, unless otherwise stated at the time of the upgrade. If you believe an upgrade was applied in error, contact us for review.

To request a refund or report a billing issue, please contact us at the email below, including your account email and a description of the issue. We aim to respond to all refund requests within 5 business days.

Payments for Biguests are processed through third-party payment processors. In some cases, refunds may be subject to the processing times and policies of these providers, which can affect how quickly a refund appears on your statement.

We may update this Refund Policy from time to time. If we make material changes, we will notify you through the Service or by email.

For refund requests or billing questions, please contact us at:

Email: support@biguests.com