This Privacy Policy explains how Biguests ("we," "us," or "our") collects, uses, and protects information when you use our website and platform (the "Service").
1.Information We Collect
Information You Provide to Us
When you create an account or use the Service, we may collect information such as your name, business name, email address, phone number, billing information, and any other information you choose to provide.
Information About Your Customers (End-User Data)
If you use Biguests to manage your own customer relationships, you may upload information about your customers, such as names, email addresses, phone numbers, and visit or purchase history. We process this End-User Data on your behalf and as your instructions direct, in order to provide the Service (for example, sending automated gift or loyalty emails).
Automatically Collected Information
When you access the Service, we may automatically collect certain technical information, including your IP address, browser type, device information, and usage data such as pages visited and actions taken within the platform.
2.How We Use Information
We use the information we collect to:
- Provide, operate, and maintain the Service.
- Process subscription payments and manage your account.
- Send transactional and administrative communications related to your account.
- Send automated communications (such as gift emails or coupons) on behalf of businesses using Biguests to their End-Users.
- Improve, personalize, and develop new features for the Service.
- Monitor for security issues, fraud, and abuse.
- Comply with legal obligations.
3.Sharing of Information
We do not sell your personal information or End-User Data. We may share information with:
- Service providers who help us operate the platform, such as payment processors, email delivery providers, and hosting providers, who are bound by confidentiality obligations.
- Legal authorities, if required to comply with applicable law, regulation, legal process, or governmental request.
- Business transfers, in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
4.Data Retention
We retain account information and End-User Data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data, subject to any legal retention requirements.
5.Data Security
We implement reasonable technical and organizational measures designed to protect personal information and End-User Data from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6.Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data, and the right to object to or restrict certain processing. To exercise these rights, please contact us using the information below.
If you are an End-User of a business that uses Biguests and you wish to exercise rights over your data, please contact that business directly, as they control how your information is used.
7.Cookies and Tracking Technologies
We may use cookies and similar technologies to operate the Service, remember your preferences, and analyze how the Service is used. You can control cookies through your browser settings, though disabling cookies may affect certain features of the Service.
8.Children's Privacy
The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
9.International Data Transfers
Biguests is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
10.Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by email. The "Last updated" date at the top of this policy indicates when it was last revised.
11.Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Email: support@biguests.com